Service and Support
After-sales Service Policy
To strengthen the maintenance of the factory equipment, ensure the timely repair of the equipment, LIJIANG Glass would strictly abide by the customer service agreement signed by customers, provide customers with detailed customer service content, and will also provide customers with multiple sessions and various forms of equipment use and maintenance training to ensure the long-term operation of the equipment.
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After-sales Service Method
LJIANG Glass would provide customer with more on-site support: For faults that cannot be diagnosed by telephone, technical engineers will be arranged to analyze the reasons, formulate plans, and troubleshoot faults. If there is a quality problem during this period, our company will send a special engineer to respond within 1 hour, arrive at the scene within 72 hours, and solve the problem within 24 hours. If the problem cannot be solved within 24 hours, the corresponding product will be replaced on the same day
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After-sales Service Plans and Commitments
To ensure the high-quality operation of the equipment provided by LIJIANG Glass, the company is willing to provide high-quality maintenance services for the user's entire system. LIJIANG Glass ensures the integrity and availability of the provided engineering construction scheme and the provided equipment and materials and ensures that the system can be put into normal operation.
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Return Policy
New glass processing machines and insulated glass machines from LIJIANG Glass carry a one-year warranty that is effective from the date of shipping (Up to 3-year warranty is available for some models). Insulated glass machines sold through dealers must be registered with LIJIANG Glass within 30 days of purchase to be covered by this warranty...
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Shipping Policy
Once you have placed an order for a glass processing machine from LIJIANG Glass, we will contact you on the next business day by email or call. Our goal is to provide you with the best possible service and for you to get the most out of your glass processing machine. Our online sales representatives with reviewing your order and contact you with an estimated delivery date.
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Guarantee & Warranty
New glass processing machines sold by LIJIANG Glass carry a one-year warranty effective from the date of shipping. glass processing machines sold through dealers must be registered with LIJIANG Glass within 30 days of purchase to be covered by this warranty. LIJIANG Glass guarantees all new glass processing machines sold be free of manufacturers’ defective workmanship, parts, and materials. We will repair or replace, without charge, any parts determined by LIJIANG Glass. to be a manufacturer’s defect.
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Incoming Quality Control
In order to effectively control the parts to meet the quality requirements of glass processing machines, ensure that all parts used for LIJIANG Glass production are under quality control to prevent various defects and substandard glass processing machines caused by substandard parts.
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