AFTER-SALES SERVICE POLICY

AFTER-SALES SERVICE POLICY

To strengthen the maintenance of the factory equipment, ensure the timely repair of the equipment, LIJIANG Glass would strictly abide by the customer service agreement signed by customers, provide customers with detailed customer service content, and will also provide customers with multiple sessions and various forms of equipment use and maintenance training to ensure the long-term operation of the equipment.

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After-sales Service Method

After-sales Service Method

LJIANG Glass would provide customer with more on-site support: For faults that cannot be diagnosed by telephone, technical engineers will be arranged to analyze the reasons, formulate plans, and troubleshoot faults. If there is a quality problem during this period, our company will send a special engineer to respond within 1 hour, arrive at the scene within 72 hours, and solve the problem within 24 hours. If the problem cannot be solved within 24 hours, the corresponding product will be replaced on the same day

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After-sales Service Plans and Commitments

To ensure the high-quality operation of the equipment provided by LIJIANG Glass, the company is willing to provide high-quality maintenance services for the user's entire system. LIJIANG Glass ensures the integrity and availability of the provided engineering construction scheme and the provided equipment and materials and ensures that the system can be put into normal operation.

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Return Policy

New glass processing machines and insulated glass machines from LIJIANG Glass carry a one-year warranty that is effective from the date of shipping (Up to 3-year warranty is available for some models). Insulated glass machines sold through dealers must be registered with LIJIANG Glass within 30 days of purchase to be covered by this warranty...

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Refund Policy

In case of dissatisfaction with our services or products, the purchaser has the liberty to request a refund from us. Our Policy for the refund will be as follows: Purchaser shall be eligible for a refund of the purchased product according to the terms of this policy (“Refund Policy”).

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Shipping Policy

Once you have placed an order for a glass processing machine from LIJIANG Glass, we will contact you on the next business day by email or call. Our goal is to provide you with the best possible service and for you to get the most out of your glass processing machine. Our online sales representatives with reviewing your order and contact you with an estimated delivery date.

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Guarantee & Warranty

New glass processing machines sold by LIJIANG Glass carry a one-year warranty effective from the date of shipping. glass processing machines sold through dealers must be registered with LIJIANG Glass within 30 days of purchase to be covered by this warranty. LIJIANG Glass guarantees all new glass processing machines sold be free of manufacturers’ defective workmanship, parts, and materials. We will repair or replace, without charge, any parts determined by LIJIANG Glass. to be a manufacturer’s defect.

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Incoming Quality Control

In order to effectively control the parts to meet the quality requirements of glass processing machines, ensure that all parts used for LIJIANG Glass production are under quality control to prevent various defects and substandard glass processing machines caused by substandard parts.

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1

Engineer Dispatch Notice

The after-sales engineer will automatically assign the work order for on-site debugging and assembly according to the company's CRM system, and the work order information is clear and correct on the PC or Phone.

2

Notice for Customer

At the same time as the on-site commissioning and assembly work order is specified from the after-sales service team, the customer will be reminded of the installation and commissioning message at the first time.

3

Engineer On-site Installation

The after-service engineer will arrive at the site within 48 hours after the equipment arrives at the customer's workshop to debug and install the equipment, and the delivery time will not exceed 72 working hours.

4

Training the Workers

The after-service engineer will teach the maintenance skills and production operation of the series of automatic equipment on site, and be patient and responsible until they are taught and learned.

5

Training qualification Confirmation

The after-service engineer will sign the training confirmation letter with the customer to ensure that the equipment can be operated independently in the future without the assistance of our engineer.

6

Instant Messenger Communcation

The after-sales engineer will leave his own contact information such as Whats app/Skype/Line, and ensure 7*24 hours online answering the questions which were encountered during use.

7

Checking the Common Problems

The after-sales engineer team will summarize all the high-frequency installation and after-sales problems encountered, and feed them back to the production department for improvement and improvement. The lack of equipment will be the driving force for our improvement.

8

Customers Review and Feedback

The salesman staff and after-sales service technical engineers will conduct a video conference return visit or a phone calling visit every 3 months to actively solve the problems during the operation and maintenance of the equipment.

Mr. Wu

After-Sale Service Engineer Manager

The responsible for after-sales service of automatic double glazing machine in the Americans, with 15 years of experience in after-sales service of automated insulating glass processing equipment, and the served client Cases would spread all over the world...

Mr. Guo

After-Sale Service Engineer

The responsible for after-sales service of automatic double glazing machine in the Asians, with 7 years of experience in after-sales service of automated insulating glass processing equipment, and who is experienced in customer training...

Mr. Ding

After-Sale Service Engineer

The responsible for after-sales service of automatic double glazing machine in the Europeans, with 8 years of experience in after-sales service of automated insulating glass processing equipment, and who is experienced in PLC operating system...

Mr. Suraj

After-Sale Service Engineer

The resident in India and Pakistan, with 8 years of after-sales service experience, specializing in after-sales maintenance of automatic insulating glass production line and vertical glass washing and drying machine.

Mr. Mohit

After-Sale Service Engineer

The resident in India and Pakistan, with 3 years of after-sales service experience, specializing in after-sales maintenance of automatic insulating glass gluing machine, include one coat of aluminum coating and a second coat of silicone adhesive...

Mr. Vikram

After-Sale Service Engineer

The resident in India and Pakistan, with 3 years of after-sales service experience, specializing in after-sales maintenance of automatic insulating glass spacer bending machine, including the special-shaped bending and train window frame bending...

Automatic Low-E Glass Edge Deleting Machine.

LIJIANG Glass will provide a complete after-sales service solution, and conduct training, installation and commissioning in strict accordance with training confirmation listing of automatic Low-E Glass edge deleting machine.

Automatic Insulating Glass Desiccant Filling Machine

LIJIANG Glass will provide a complete after-sales service solution, and conduct training, installation and commissioning in strict accordance with training confirmation listing of automatic insulating glass desiccant filling machine.

Automatic Insulating Glass Sealing Robot Machine.

LIJIANG Glass will provide a complete after-sales service solution, and conduct training, installation and commissioning in strict accordance with training confirmation listing of automatic insulating glass sealing robot machine.

Automatic Insulating Glass Butyl Extruder Machine.

LIJIANG Glass will provide a complete after-sales service solution, and conduct training, installation and commissioning in strict accordance with training confirmation listing of automatic insulating glass butyl extruder machine.

Automatic Insulating Glass Aluminum Spacer Bending Machine.

LIJIANG Glass will provide a complete after-sales service solution, and conduct training, installation and commissioning in strict accordance with training confirmation listing of automatic aluminum spacer bending machine.

Automatic Insulating Glass Production Line.

LIJIANG Glass will provide a complete after-sales service solution, and conduct training, installation and commissioning in strict accordance with training confirmation listing of automatic insulating glass production line.

Automatic Vertical Glass Washing and Drying Machine.

LIJIANG Glass will provide a complete after-sales service solution, and conduct training, installation and commissioning in strict accordance with training confirmation listing of automatic vertical glass washing and drying machine.

Automatic Insulating Glass Butyl Extruder Machine

Due to the different installation conditions and tools required by different equipment, in order to improve work efficiency and save time on both sides, a copy of the <Machine Installation Requirements List> is attached as below. We hope that the customer can cooperate and prepare the items listed on the list before the technicians arrive.So that the technicians can start working immediately after the arrival. Thank you for your cooperation!

Automatic Insulating Glass Sealing Robot Machine

Due to the different installation conditions and tools required by different equipment, in order to improve work efficiency and save time on both sides, a copy of the <Machine Installation Requirements List> is attached as below. We hope that the customer can cooperate and prepare the items listed on the list before the technicians arrive.So that the technicians can start working immediately after the arrival. Thank you for your cooperation!

Automatic Insulating Glass Butyl Extruder Machine

Due to the different installation conditions and tools required by different equipment, in order to improve work efficiency and save time on both sides, a copy of the <Machine Installation Requirements List> is attached as below. We hope that the customer can cooperate and prepare the items listed on the list before the technicians arrive.So that the technicians can start working immediately after the arrival.Thank you for your cooperation!

Automatic Insulating Glass Desiccant Filling Machine

Due to the different installation conditions and tools required by different equipment, in order to improve work efficiency and save time on both sides, a copy of the <Machine Installation Requirements List> is attached as below. We hope that the customer can cooperate and prepare the items listed on the list before the technicians arrive. So that the technicians can start working immediately after the arrival. Thank you for your cooperation!

Automatic Insulating Glass Production Line

Due to the different installation conditions and tools required by different equipment, in order to improve work efficiency and save time on both sides, a copy of the <Machine Installation Requirements List> is attached as below. We hope that the customer can cooperate and prepare the items listed on the list before the technicians arrive.So that the technicians can start working immediately after the arrival.Thank you for your cooperation!

Automatic Insulating Glass Desiccant Filling Machine

Due to the different installation conditions and tools required by different equipment, in order to improve work efficiency and save time on both sides, a copy of the <Machine Installation Requirements List> is attached as below. We hope that the customer can cooperate and prepare the items listed on the list before the technicians arrive. So that the technicians can start working immediately after the arrival. Thank you for your cooperation!

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