Service & Support
After-sales Service Policy
To strengthen the maintenance of the factory equipment, ensure the timely repair of the equipment, LIJIANG Glass would strictly abide by the customer service agreement signed by customers, provide customers with detailed customer service content, and will also provide customers with multiple sessions and various forms of equipment use and maintenance training to ensure the long-term operation of the equipment.
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After-sales Service Method
LJIANG Glass would provide customer with more on-site support: For faults that cannot be diagnosed by telephone, technical engineers will be arranged to analyze the reasons, formulate plans, and troubleshoot faults. If there is a quality problem during this period, our company will send a special engineer to respond within 1 hour, arrive at the scene within 72 hours, and solve the problem within 24 hours. If the problem cannot be solved within 24 hours, the corresponding product will be replaced on the same day
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After-sales Service Plans and Commitments
To ensure the high-quality operation of the equipment provided by LIJIANG Glass, the company is willing to provide high-quality maintenance services for the user's entire system. LIJIANG Glass ensures the integrity and availability of the provided engineering construction scheme and the provided equipment and materials and ensures that the system can be put into normal operation.
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Return Policy
New glass processing machines and insulated glass machines from LIJIANG Glass carry a one-year warranty that is effective from the date of shipping (Up to 3-year warranty is available for some models). Insulated glass machines sold through dealers must be registered with LIJIANG Glass within 30 days of purchase to be covered by this warranty...
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Shipping Policy
Once you have placed an order for a glass processing machine from LIJIANG Glass, we will contact you on the next business day by email or call. Our goal is to provide you with the best possible service and for you to get the most out of your glass processing machine. Our online sales representatives with reviewing your order and contact you with an estimated delivery date.
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Guarantee & Warranty
New glass processing machines sold by LIJIANG Glass carry a one-year warranty effective from the date of shipping. glass processing machines sold through dealers must be registered with LIJIANG Glass within 30 days of purchase to be covered by this warranty. LIJIANG Glass guarantees all new glass processing machines sold be free of manufacturers’ defective workmanship, parts, and materials. We will repair or replace, without charge, any parts determined by LIJIANG Glass. to be a manufacturer’s defect.
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Incoming Quality Control
In order to effectively control the parts to meet the quality requirements of glass processing machines, ensure that all parts used for LIJIANG Glass production are under quality control to prevent various defects and substandard glass processing machines caused by substandard parts.
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After-sales Service Step
Engineer Dispatch Notice
The after-sales engineer will automatically assign the work order for on-site debugging and assembly according to the company's CRM system, and the work order information is clear and correct on the PC or Phone.
Notice for Customer
At the same time as the on-site commissioning and assembly work order is specified from the after-sales service team, the customer will be reminded of the installation and commissioning message at the first time.
Engineer On-site Installation
The after-service engineer will arrive at the site within 48 hours after the equipment arrives at the customer's workshop to debug and install the equipment, and the delivery time will not exceed 72 working hours.
Training the Workers
The after-service engineer will teach the maintenance skills and production operation of the series of automatic equipment on site, and be patient and responsible until they are taught and learned.
Training qualification Confirmation
The after-service engineer will sign the training confirmation letter with the customer to ensure that the equipment can be operated independently in the future without the assistance of our engineer.
Instant Messenger Communcation
The after-sales engineer will leave his own contact information such as Whats app/Skype/Line, and ensure 7*24 hours online answering the questions which were encountered during use.
Checking the Common Problems
The after-sales engineer team will summarize all the high-frequency installation and after-sales problems encountered, and feed them back to the production department for improvement and improvement. The lack of equipment will be the driving force for our improvement.
Customers Review and Feedback
The salesman staff and after-sales service technical engineers will conduct a video conference return visit or a phone calling visit every 3 months to actively solve the problems during the operation and maintenance of the equipment.
After-sales Service Team
Mr. Wu
After-Sale Service Engineer Manager
The responsible for after-sales service of automatic double glazing machine in the Americans, with 15 years of experience in after-sales service of automated insulating glass processing equipment, and the served client Cases would spread all over the world...
Mr. Guo
After-Sale Service Engineer
The responsible for after-sales service of automatic double glazing machine in the Asians, with 7 years of experience in after-sales service of automated insulating glass processing equipment, and who is experienced in customer training...
Mr. Ding
After-Sale Service Engineer
The responsible for after-sales service of automatic double glazing machine in the Europeans, with 8 years of experience in after-sales service of automated insulating glass processing equipment, and who is experienced in PLC operating system...
Mr. Suraj
After-Sale Service Engineer
The resident in India, with 8 years of after-sales service experience, specializing in after-sales maintenance of automatic insulating glass production line and vertical glass washing and drying machine.
Mr. Mohit
After-Sale Service Engineer
The resident in Middle East, with 3 years of after-sales service experience, specializing in after-sales maintenance of automatic insulating glass gluing machine, include one coat of aluminum coating and a second coat of silicone adhesive...
Mr. Vikram
After-Sale Service Engineer
The resident in Europe, with 3 years of after-sales service experience, specializing in after-sales maintenance of automatic insulating glass spacer bending machine, including the special-shaped bending and train window frame bending...
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