Frequently Asked Questions

LIJIANG Glass integrates a series of must-see FAQs for insulating glass production line, automatic glass cutting machine, glass edge grinding machine, tempering glass processing machine, laminating glass processing machine and so on.

LIJIANG Glass is a self-owned brand of LIJIANG Glass Automation Equipment Co.,Ltd. As a leading enterprise of intelligent manufacturing in China, we are constantly innovating and developing over 15 years, our efforts bring us stable customers from home and abroad, you can find LIJIANG Glass products in over 150 countries from Europe, Africa, Mid east, America, Oceania and Southeast Asia, which drive us to be a worldwide glass deep-processing machine brand. LIJIANG Glass Automation Equipment Co.,Ltd.  was founded in 2003, which is an enterprise with core technology and independent intellectual property rights, we are committed to the development and manufacture of glass deep-processing machines.

You can check as following to determine if LIJIANG Glass is legit:
 
  1. LIJIANG Glass has legal business qualifications. 
  2. The contact infomation is visible. 
  3. LIJIANG Glass has a business entity. 
  4. LIJIANG Glass has a real location. 
  5. There are no online complaints about LIJIANG Glass. 
  6. LIJIANG Glass could provide approved business contracts.
  7. LIJIANG Glass has official business email. 
  8. LIJIANG Glass has proper website registration, the official website is professional. 

Pre-Sales Service


1. Free Sample insulated glass processing Service:

For free sample glass cutting/glass washing/glass storage/tempered glass producing/insulated glass producing/glass loading/machine testing, please send us your CAD file (PLT, AI), we will do make a free glass cutting/glass washing/glass storage/tempered glass/insulated glass sample in our factory and make video to show you the tempered glass producing/insulated glass producing process and result, or send samples to you to check the processing quality.

2. Progressing Solution Design:

According to customer’s product processing requirement, we can design the unique solution that supports higher manufacturing efficiency and better processing quality for customer.

3. Customized Machine Design:

According to customer's application, we may revise our insulated glass machine according to customer's convenience and high production efficiency.

After-Sales Service and Technical Support


1. As a professional insulated glass machine manufacturer and supplier, LIJIANG Glass will supply the insulated glass machine with training video and user's manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by remote, such as Team Viewer, E-mail, Telephone, Mobile, Whatsapp, Skype, Line, with the 24/7 online chat, and so on, when you meet some problems of installation, operation or adjusting.

2. You could come to our insulated glass machine factory for training. We will offer professional guidance, direct and effective face-to-face training. Here we have assembled equipment, all sorts of tools and testing facility. Training Time: 3~5 days.

3. Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch.  
We helped a lot of beginners in insulated glass machines, if you have a basic knowledge of computers and are willing to spend a little time on learning, it is not too hard. When you ordered a insulated glass machine from LIJIANG Glass, we will send the user manual and operating videos to you, you can also get the 24/7 free online service by the phone calling, email, whatsapp, living chat or remote desktop with teamviewer.
As a top insulated glass machine brand in the world, LIJIANG Glass promise:  

1. 1-3 years for the whole insulated glass machine.

2. Long life-time maintenance, after-sale department will offer 24/7 English online support.

3. Except the damage artificially, we are responsible for offering the fittings free of charge during warranty.

4. After the warranty period expired, you only need to pay the actual maintenance cost.

5. Certificate support: CE, ISO 9000, SGS and so on.
We have free online training. You can come to LIJIANG Glass for training in factory. We can also assign technician for door-to-door training with some charge.  
All the glass process machines and insulated glass machines can be shipped worldwide by sea. You are welcome to get a free quotation by filling up the form with name, email, detailed address, product and requirements, we will shortly contact you with the full information including the most suitable delivery method (fast, secure, discreet) and freight.

A glass process machine and an insulated glass machines firstly should be packaged well in a free-fumigation wooden crate. Usually, we deliver the insulated glass machines by ship, sometimes, as customer's requirements, we can also deliver by air or by train. When the insulated glass machine arrived at your sea port or destination, you can pick up with the bill of lading we offered. We can also arrange the cargo agent to send to your door.
Telegraphic Transfer TT 

(Telegraphic Transfer) is the method of payment by electronic transfer of funds from one bank account to another. Telegraphic transfers are also known as telex transfers, abbreviated TT. They can also refer to other types of transfers. The payment abbreviation, as is often the case, is utilized to speed discussions in professional circumstances. Telegraphic transfer is a fast nature of the transaction. Generally, the telegraphic transfer is complete within two to four business days, depending on the origin and destination of the transfer, as well as any currency exchange requirements.

E-Checking

E-Checking is available to buyers with checking accounts from any bank in the United States.

Credit Card

Credit card payments with Visa or Mastercard are supported.
  1. Usually, we will manufacture insulated glass machines as our common design.    
  2. Machine's sizes could be customized designs. 
  3. Logos could be customized as your requirements. 
  4. Colors could be customized as your requirements. 
  5. Special configurations could be customer-oriented designing.
  1. Consult: we will recommend the most suitable glass processing machines and insulated glass machines to you after being informed by your requirements. 
  2. Quotation: We will supply you with our detail quotation according to our consulted machines with the best quality and price. 
  3. Process Evaluation: Both sides carefully evaluate and discuss all the details of the order to exclude any misunderstanding. 
  4. Placing Order: If you have no doubts, we will send you the PI (Proforma Invoice), and then we will sign a sales contract. 
  5. Production: We will arrange the production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production. 
  6. Inspection: The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before out of factory. 
  7. Delivery: We will arrange the delivery as the terms in the contract after the confirmation by the buyer. 
  8. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance. 
  9. Support and Service: We will offer professional technical support and service by Phone, Email, Skype, WhatsApp around the clock.
Yes, LIJIANG Glass offer customer with glass machine accessories including:

  1. insulated glass machine accessories (insulated glass machine parts, insulated glass machine bits, insulated glass machine tools),
  2. glass washing machine accessories,
  3. glass cutting machine accessories,
  4. glass loading unloading lifter equipment accessories,
  5. and tempering glass processing machine accessories.
You can find the glass processing machines and insulated glass machine from LIJIANG Glass in over 150 countries from Europe, Africa, Mid east, America, Oceania and Southeast Asia, we can contact our customer to arrange a visit for you.