How to Choose the Right CNC Glass Cutting Machine for Your Workshop

When investing in a CNC glass cutting machine, it’s important to select equipment that matches your workshop’s production needs. First, consider the cutting accuracy and speed. CNC machines use computer numerical control to ensure precise cuts for both straight and shaped glass.

Next, evaluate the machine’s software compatibility, automation features, and table size to match the dimensions of your typical glass sheets. A high-quality CNC cutting machine should reduce waste, improve efficiency, and require minimal downtime.

For workshops aiming to scale production, automation features such as auto-loading and break-out functions are essential. You can explore more about our glass machinery solutions to find the right fit.

At LIJIANG Glass, we provide advanced CNC glass cutting machines designed to maximize productivity and accuracy, ensuring long-term performance for industrial use.

Glass Machine Maintenance Guide: Keep Your Equipment in Top Shape

A well-maintained glass machine is the foundation of efficient glass processing. Regular maintenance not only extends the lifespan of your equipment but also ensures consistent quality output. Start by performing daily cleaning to remove glass dust and debris, which can affect precision and safety.

Next, schedule periodic checks of mechanical components, such as cutting heads, polishing wheels, and conveyor systems. Proper lubrication of moving parts will reduce wear and tear. It’s also essential to update control software for CNC glass machines to maintain accuracy.

If you operate equipment such as a glass polishing machine or a CNC glass cutting machine, follow the manufacturer’s guidelines for inspections and part replacements.

At LIJIANG Glass, we not only provide reliable glass machinery but also long-term service support to keep your workshop running smoothly with minimal downtime.

Glass Tempering Furnace vs Other Glass Processing Machines – Which Do You Need?

Choosing between a glass tempering furnace and other processing machines depends on your production goals. A glass tempering furnace is designed to heat glass to a high temperature and then cool it rapidly, increasing strength and safety. This makes tempered glass ideal for architectural, automotive, and safety applications.

On the other hand, machines like CNC glass cutting machines or glass polishing machines are essential for shaping and finishing glass before tempering.

For businesses aiming to enter large-scale safety glass production, investing in a high-quality glass tempering furnace is the right choice.

At LIJIANG Glass, we provide complete glass machinery solutions to help manufacturers choose the right equipment for their specific needs.

After-sales Service Policy

After-sales Service Policy

1. After-sales service commitment

Equipment installation, commissioning, and acceptance and service: 

After the instrument arrives at the user's location, installation and commissioning shall be carried out within one week after receiving the user's notification until it passes the acceptance.

After-sales service plan: 

To ensure product quality and ensure the safe and comfortable use of users, we make the following commitments: set up after-sales service outlets with professionals to set up a maintenance team. Equipped with technical information, maintenance tools, product equipment, and established a spare parts warehouse to meet the needs of after-sales service.

The warranty period and warranty content:

① The product warranty period is 1 year and lifetime maintenance.

② During the warranty period, there is no charge for service, maintenance, and replacement parts.

③ Under the correct installation and use of the product, during the warranty period, if the product has quality problems, our company is responsible for the repair, return, and replacement.

④ After the expiration of the warranty period, only the cost will be charged for maintenance and maintenance.

⑤ Each user who installs the product will have telephone interviews and regular on-site return visits to grasp the on-site situation.

⑥ In the process of installation, commissioning and maintenance of products or accessories, once there is a problem, we should deal with the problem first and then distinguish the responsibilities, and follow the principle of meeting customer needs.

Maintenance service system:

Purpose

To strengthen the maintenance of the factory equipment, ensure the timely repair of the equipment, reduce the downtime, and ensure the smooth completion of the annual production plan, the regulations of this standard are specially formulated.

Scope of application

This document applies to the repair of equipment produced by

2. Warranty period

(1) After the instrument is installed, debugged, and accepted, our company provides a one-year free warranty, and the warranty period starts from the date of acceptance and signature of the instrument. The time when the instrument is out of service due to failure during the warranty period shall be added to the warranty period.

(2) Provide spare parts sales outside the warranty period, and be responsible for the maintenance of the instrument. The manufacturer has a spare parts warehouse, which can ensure the timely supply of spare parts.

(3) After the 1-year warranty period, the buyer reserves the right to sign a follow-up maintenance contract for the equipment with the manufacturer.

(4) After the expiration of the warranty period, our company will provide two free technical maintenance services at the buyer's request (the cost of damaged parts shall be borne by the buyer)

3. Maintenance response time

LIJIANG Glass will respond to the user's service requirements within 1 hour; if it needs to be repaired on-site, it will arrive at the instrument site within 3 working days; general problems will be solved within 48 hours, major problems or other problems that cannot be quickly solved within one week solve or propose a clear solution, otherwise the seller compensates the user for the corresponding losses.

4. Personnel training

(1) The product manufacturer provided by our company has a training center with a usable area of more than 300 square meters, and the training staff is 3 people. On-site training of 2 operations, maintenance and development technicians in the instrument training center to achieve the level of independent and skilled operation. The training time is 3 days.

(2) Our company provides more than 2 places for buyers to study at the manufacturer's training center for free. The training time is valid for 2 years, and the travel expenses are negotiated by our company and customers.

5. After-sales service method

To ensure the after-sales service capability of the supplied products, our product manufacturers have a complete after-sales service system.
After-sales service

5.1 After-sales service method

① Telephone support: 

By telephone or fax, professional and technical personnel will be arranged to locate the equipment fault within the specified time, come up with a solution, and finally eliminate the fault.

②On-site support: 

For faults that cannot be diagnosed by telephone, technical engineers will be arranged to analyze the reasons, formulate plans, and troubleshoot faults.