Mr. Suraj
After-Sales Technical Engineer

This is After-Sales Technical Engineer of the whole LIJIANG Glass team, who is mainly responsible for pioneering the marketing of the East-South Asian Glass Deep Processing Industry, with years+ salling experience and times+ after-sale experience...

The Job Responsibilities of the After-Sales Technical Engineer

  • Actively respond to customer maintenance needs, diagnose and eliminate faults, and fill in the maintenance log;
  • Complete the on-site technical support work, eliminate the software and hardware failures of the equipment in the responsible area, and the methods of troubleshooting include email, telephone, and on-site support;
  • Provide internal technical support and customer training;
  • Regularly conduct technical visits to customers, equipment maintenance, and establish a good relationship with customers.